Contact information

We’re always here to help!
If you have any questions about your order, our products, or our policies, don’t hesitate to reach out to the Urban Steps support team — we’ll get back to you as soon as possible.

📩 Customer Support Email

Support@urbanstepslive.com

Please include a clear subject line (e.g., Order Issue #1234) to help us assist you faster.
Estimated response time: within 24–48 business hours.

🕓 Support Hours

Monday – Friday: 9:00 AM – 6:00 PM (EST)
Saturday & Sunday: Closed

If you reach out outside of business hours, we’ll respond as soon as we’re back online.